Years ago I watched a t.v. show called ‘Branded’ starring Chuck Conners as Captain Jason McCord branded as coward by the U.S. Calvary after being tried and found (falsely) guilty of cowardice. In every show thereafter Jason McCord had to prove he was, in reality, an honorable man.
Then there were the Cartwright boys whose ranch brand ‘The Ponderosa’ was a positive thing. But then, they owned the brand. Anything with the brand – The Ponderosa image – was great. The Cartwrights had a product and their brand, the Ponderosa, identified the product.
That is my context for all the social media guru talk about brands. I don’t get it. Because there’s a concomitant thing called ‘value.’ Do you provide value or are you noise? Which am I? Well, a social media advisor left me a reply when I passed around a url for Twitter info – telling me I have ‘value.’ It felt weird, I have to say. I was suddenly defined and tossed outside my Twitter comfort. Objectified, in a way.
With that I start to see that brand and reputation are very close and social media has become a new field for analytics. Providing a new population to measure. It’s odd though, because Twitter people are self selecting (people who like twitter, then people who think like me who twitter)
It’s great the analytical types have a new playground. But it co-exists with my playground where, as Popeye said, ‘I yam what I yam’.
Brands, and PR and Marketing all forget something important. Twitter’s format is people not things. When I complained about my ISP on Twitter – my ISP addressed me publicly online. ‘It’ took care of my problem. ‘It’ hadn’t done that previously through normal channels but wala. Glad my problem was fixed but I ended up blocking ‘it’ because ‘its’ public intercession felt like spying and damage control and not like customer support.
As a Twitterer I have no interest in Twitter, per se, other than as a media curiosity that really isn’t all that curious. And I don’t want to be considered part of a herd or a cheering section or a peanut gallery. I want to feel equal, public, and quixotic. I see value in those qualities.
As for ‘Brand’? ‘What do you do when you’re branded, and you know you’re a man.’
As long as Breyer’s vanilla ice cream is icy and studded with vanilla beans, I’m happy. That’s a brand control I can live with.
